topic Re: Roaming/receiving calls in Pakistan in Mobile Services

Roaming/receiving calls in Pakistan

salmantakkhar — Wed, 05 Oct 2022 19:18:57 GMT

Hello everyone, urgent assistance please. Am in Pakistan for a few days and am not able to receive any calls. Can someone please assist guide what I need to do ? The cost of receiving calls is not a problem.

please help !

Re: Roaming/receiving calls in Pakistan

Chris_B — Wed, 05 Oct 2022 20:03:11 GMT

@salmantakkhar Do you have a signal showing on the device? If you’ve a contract customer have you enable roaming from within your online account?

Re: Roaming/receiving calls in Pakistan

XRaySpeX — Wed, 05 Oct 2022 20:21:15 GMT

@salmantakkhar : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming/receiving calls in Pakistan

salmantakkhar — Wed, 05 Oct 2022 20:27:25 GMT

Yes it does show a signal.

Sent from my iPhone

Re: Roaming/receiving calls in Pakistan

salmantakkhar — Wed, 05 Oct 2022 20:39:08 GMT

Thanks a lot Chris , sorted

Re: Roaming/receiving calls in Pakistan

salmantakkhar — Wed, 05 Oct 2022 20:40:20 GMT

Thank you very much Xrayspex , followed your steps and its sorted. You are a star

Re: Roaming/receiving calls in Pakistan

XRaySpeX — Wed, 05 Oct 2022 20:42:24 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.