topic Re: I took out 60mins global roaming minutes whilst I was in Las Vegas. in Mobile Services

I took out 60mins global roaming minutes whilst I was in Las Vegas.

jensie10 — Wed, 05 Oct 2022 14:57:58 GMT

I was unable to talk to my wife everytime I tried, so had to go through "whats app". Really disappointed especially when it cost me £9.50/mth. Made sure I was using the +44 infront for the UK code, but still to no avail. Could you please tell me where it went wrong

Re: I took out 60mins global roaming minutes whilst I was in Las Vegas.

Jon_K — Wed, 05 Oct 2022 17:08:23 GMT

Hi @jensie10.

What was happening when you were trying to make the calls? Were you getting an error message?

Did you have a signal or did you use WiFi?

Jon

Re: I took out 60mins global roaming minutes whilst I was in Las Vegas.

bristolian — Wed, 05 Oct 2022 17:25:14 GMT

Adding a billing add-on doesn't automatically enable the roaming facility which enables your phone to connect to local networks in foreign countries.

Did you do this? The post above will also help establish this.

Re: I took out 60mins global roaming minutes whilst I was in Las Vegas.

jensie10 — Wed, 05 Oct 2022 17:39:25 GMT

Yes I done the connectivity

Re: I took out 60mins global roaming minutes whilst I was in Las Vegas.

jensie10 — Wed, 05 Oct 2022 17:43:25 GMT

It was ringing my end but when I spoke to her on Whatsapp her phone didn't
ring

Re: I took out 60mins global roaming minutes whilst I was in Las Vegas.

bristolian — Wed, 05 Oct 2022 18:07:38 GMT

"Calls" made over apps such as WhatsApp & Messenger aren't treated by your phone or EE's network as voice call, but data usage.

What happened when you tried making a call using your phone's normal dialler? Did you have a signal indicator at the time?

Re: I took out 60mins global roaming minutes whilst I was in Las Vegas.

jensie10 — Wed, 05 Oct 2022 18:23:25 GMT

Yes but my wife's phone didn't ring

Re: I took out 60mins global roaming minutes whilst I was in Las Vegas.

XRaySpeX — Wed, 05 Oct 2022 18:41:32 GMT

@jensie10 : Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free