topic Re: Roaming bandwidth in Mobile Services

Roaming bandwidth

Mrb92 — Tue, 04 Oct 2022 21:50:48 GMT

Why is it that when in Europe as soon as I start to stream video my connection hangs?

i believe ee are limiting bandwidth when roaming.

by believe I mean know

Mrb92 — Tue, 04 Oct 2022 21:45:36 GMT

They definitely do choke roaming bandwidth.

Speedtest gives a good result but as soon as you stream video it hangs.

using different network on 4g gives a better result but I’m paying £2/day for that one

bristolian — Tue, 04 Oct 2022 22:25:32 GMT

Which countries & networks are you experiencing this with?

Mrb92 — Wed, 05 Oct 2022 10:50:45 GMT

Movistar in various locations in Spain.

Movistar seems to be the default for ee. And it’s not possible to select a different network manually.

in each case I have compared with another phone not on ee which has worked perfectly.

James_B — Wed, 05 Oct 2022 11:12:15 GMT

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James

Mrb92 — Mon, 10 Oct 2022 19:03:27 GMT

Easier said than done mate

James_B — Tue, 11 Oct 2022 06:51:46 GMT

Have you tried live chat?

James