topic Re: Roaming data in the USA in Mobile Services

Roaming data in the USA

jmgijzel — Wed, 05 Oct 2022 04:24:07 GMT

I am currently travelling in USA. I have a pay-as-you-go subscription. I added a data add-on to allow roaming, but I am not able to connect to the internet at all. Roaming is activated.

My phone is an Appo Reno 3.

Re: Roaming data in the USA

XRaySpeX — Wed, 05 Oct 2022 05:43:26 GMT

@jmgijzel : What's this roaming data add-on called?

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Roaming data in the USA

jmgijzel — Wed, 05 Oct 2022 10:41:26 GMT

Yes, the payg sim has been used and activated in the uk before I left.

Re: Roaming data in the USA

James_B — Wed, 05 Oct 2022 11:59:14 GMT

Hi @jmgijzel,

Welcome to the EE Community. 🙂

Has your phone connected to a US network?

Are you able to receive/send calls and texts?

Which roaming add-on did you purchase?

James

Re: Roaming data in the USA

jmgijzel — Wed, 05 Oct 2022 14:27:30 GMT

I can receive text and phone calls. Connected to at&t.

I bought the data add on unlimited data (40£).

Re: Roaming data in the USA

James_B — Wed, 05 Oct 2022 14:31:29 GMT

Hi @jmgijzel,

Was it a UK data add-on you purchased, rather than a roaming add-on?

James

Re: Roaming data in the USA

XRaySpeX — Wed, 05 Oct 2022 14:34:05 GMT

The unlimited data add-on is for UK and EU only. That's why! You needed to buy a (small) roaming data add-on offered when you landed.

Re: Roaming data in the USA

jmgijzel — Wed, 05 Oct 2022 14:57:49 GMT

The guide on the website, buy data add on as soon as land.

There is no specific data add on for roaming available.