topic Re: Cancelling EE in Mobile Services

Cancelling EE

mandy19841 — Mon, 03 Oct 2022 18:23:55 GMT

Hi, I am trying to contact EE via phone to cancel my contract, which is due to end 29/10/22. The line has been disconnected several times so I cannot get through. I am calling from the USA and wish to cancel my contract because I know longer require it. I also do not have a working phone for my UK number. Please can someone assist and let me know how I reach EE to cancel my contract. Thanks

Re: Cancelling EE

XRaySpeX — Mon, 03 Oct 2022 18:41:04 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Cancelling EE

mandy19841 — Mon, 03 Oct 2022 18:52:38 GMT

Thanks but i dont use Skype. The number you provided - +44 800...is the same number that keeps disconnecting.

Re: Cancelling EE

XRaySpeX — Mon, 03 Oct 2022 19:00:39 GMT

But at a pinch you could get it if you really wanted to. As it's using the Net rather than phone lines it could well be more reliable.

Re: Cancelling EE

Leanne_T — Tue, 04 Oct 2022 07:32:35 GMT

Hi @mandy19841

Thanks for coming here.

To cancel the contract you would need to speak to our mobile care team, you can call us from any phone on +44 7953966250.

Leanne.

Re: Cancelling EE

mandy19841 — Tue, 04 Oct 2022 16:26:40 GMT

Thanks Leanne but the number keeps disconnecting

Re: Cancelling EE

Jon_K — Tue, 04 Oct 2022 17:23:44 GMT

Hi @mandy19841.

Are you trying to dial the number without a space after +44?

Numbers won't connect with spaces in.

Jon

Re: Cancelling EE

mandy19841 — Tue, 04 Oct 2022 17:30:30 GMT

Thanks Jon, but the number is working and I am on hold, often for 20 plus minutes, but then the line disconnects. This has happened 6 times now. Is there any other way to communicate to have my contract cancelled please? Is skype the only video chat service you use? Thanks,

Re: Cancelling EE

Jon_K — Tue, 04 Oct 2022 17:48:56 GMT

I'm sorry to hear that, @mandy19841.

The only way to cancel a line is to call us.

Are you able to try another time that may be less busy?

Jon

Re: Cancelling EE

mandy19841 — Tue, 04 Oct 2022 17:53:40 GMT

I will keep trying but to just be disconnected several times is very bad customer service, no matter how busy EE are. I don't mind waiting, but being disconnected is not acceptable.

Re: Cancelling EE

James_B — Wed, 05 Oct 2022 07:18:35 GMT

Thanks @mandy19841

We appreciate your patience.

James