topic Re: Roaming Abroad in Mobile Services

Roaming Abroad

Groundrush — Tue, 04 Oct 2022 12:04:59 GMT

I have 3 simms on an account with EE. Have paid for monthly data roaming abroad on all 3 but for some reason it doesn’t work. Have tried purchasing again and can’t. App says it’s current. Can’t get in touch with EE! Currently in Mexico City and lack of data causing problems!

Re: Roaming Abroad

XRaySpeX — Tue, 04 Oct 2022 12:11:57 GMT

@Groundrush : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Roaming Abroad

Groundrush — Tue, 04 Oct 2022 12:42:41 GMT

Thanks for your reply! The roaming abroad option was not ticked but the i can not tick it. Says there is a problem. Been in the EE holding queue for 20 mins now!

Re: Roaming Abroad

Leanne_T — Tue, 04 Oct 2022 13:15:27 GMT

Hi @Groundrush

Thanks for calling, the team will get this looked into when they are available.

Leanne.