topic Looking for compensation! in Mobile Services

Looking for compensation!

Mnixon123 — Tue, 04 Oct 2022 10:44:30 GMT

With ZERO communication from EE to advise on service being down at the moment. Been down since Sunday and still no contact from EE to let me know anythiny. So frustrating!! I am hoping for some compensation here as I have no service whatsoever!

Re: Looking for compensation!

Schockwave — Tue, 04 Oct 2022 10:50:27 GMT

Hello @Mnixon123 ,

Welcome to. The community,

Is this for broadband or mobile?

You can check here and report it and get updates:

https://coverage.ee.co.uk/coverage/ee

There is compensation, but I would suggest you let EE know as well.

Re: Looking for compensation!

Chris_B — Tue, 04 Oct 2022 13:30:31 GMT

@Mnixon123 No network will guarantee at 24/7/365 day service as issues can and do happen that are out of the network’s control. You'll not get any compensation after 2/3 days unless you can prove it’s been detrimental to you. Ie your business has suffered and you’ve had a loss of income because of no network coverage and you have no other means of communication like Wi-Fi calling as you obviously have an internet connection.

Re: Looking for compensation!

bristolian — Tue, 04 Oct 2022 16:21:49 GMT

@Chris_B wrote:

@Mnixon123 You'll not get any compensation after 2/3 days unless you can prove it’s been detrimental to you.

Consequential loss is covered in EE's T&Cs, and is not provided for.

A goodwill payment may sometimes be offered in specific and individual-customer-cases.

Knowing what service the OP is querying would also be useful, to advise further.