topic Account suspension in Mobile Services

Account suspension

Toonsers88 — Tue, 04 Oct 2022 08:47:46 GMT

Hi there, I am looking for a little support I regards to my bill. My account has been suspended and is way 9ver due to insurance excess being added. I am not able to make this full payment currently and was looking for an extension if at all possible...... I could make a partial payment today and rest would be made on 25th.

Re: Account suspension

Schockwave — Tue, 04 Oct 2022 10:47:25 GMT

Hello @Toonsers88 ,

Welcome to the community,

This is not customer service, you will have to speak to them:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Account suspension

Christopher_G — Tue, 04 Oct 2022 10:59:22 GMT

Hi @Toonsers88

Welcome to the community.

I would definitely recommend following @Schockwave's advice and speak to our Mobile Care team. They will do their best to help you with this.

Chris