topic Re: Calls not working abroad even tho i have roaming in Mobile Services

Calls not working abroad even tho i have roaming

Shabbylibrarian — Sun, 02 Oct 2022 07:56:32 GMT

So they worked when i went through Belgium, germany, czech, poland but not now that i am back in czech. I did not get a welcome text like before. I cannot ring the helpline as i can't make calls. The digital chatbot does not appear.

Re: Calls not working abroad even tho i have roaming

Christopher_G — Sun, 02 Oct 2022 07:58:08 GMT

Hi @Shabbylibrarian

Welcome to the community.

Have you tried restarting your device or manually searching for a network?

Chris

Re: Calls not working abroad even tho i have roaming

Shabbylibrarian — Sun, 02 Oct 2022 08:01:58 GMT

Hi chris,

Thanks for responding,

Yep restarted it a few times. I can send texts. Its only when calling it wont work. It says mobile network not found.

I also tried using a different APN.

Re: Calls not working abroad even tho i have roaming

Christopher_G — Sun, 02 Oct 2022 08:04:57 GMT

Thanks @Shabbylibrarian.

Could you check to make sure that international calling and roaming are still activated in your My EE account please?

Chris

Re: Calls not working abroad even tho i have roaming

Shabbylibrarian — Sun, 02 Oct 2022 08:13:21 GMT

Hi Chris, They were blocked. When i tried to unblock them they said i couldnt and to text info to 150. I did this but nothing seemed relevant. I have texted roaming to 150. (I had done this when first leaving the country).

Re: Calls not working abroad even tho i have roaming

Shabbylibrarian — Sun, 02 Oct 2022 08:14:18 GMT

I now had a text saying i was set up for roaming in any country.

Re: Calls not working abroad even tho i have roaming

Christopher_G — Sun, 02 Oct 2022 08:15:28 GMT

Could you try restarting your phone now to see if it connects and works, @Shabbylibrarian?

Chris

Re: Calls not working abroad even tho i have roaming

Shabbylibrarian — Sun, 02 Oct 2022 08:20:03 GMT

Hi Chris,

Done. And it still doesnt work.

Re: Calls not working abroad even tho i have roaming

Christopher_G — Sun, 02 Oct 2022 08:24:29 GMT

OK, thank you, @Shabbylibrarian.

I would suggest speaking to our Mobile Care team. A lot of people in this situation use Skype and other VoiP services to contact us from abroad on +44800 0798586

Hopefully they can get this fixed for you.
Chris

Re: Calls not working abroad even tho i have roaming

Shabbylibrarian — Sun, 02 Oct 2022 08:35:38 GMT

Chris,

I dont have skype is there no way we can email?

Re: Calls not working abroad even tho i have roaming

Christopher_G — Sun, 02 Oct 2022 08:40:57 GMT

No, unfortunately there isn't customer support through email, @Shabbylibrarian.

Contact EE >

Chris

Re: Calls not working abroad even tho i have roaming

XRaySpeX — Sun, 02 Oct 2022 13:24:01 GMT

You could install Skype. It doesn't cost you anything.