topic Re: Using mobile abroad in Mobile Services

Using mobile abroad

ozevans — Sun, 02 Oct 2022 06:59:24 GMT

I am in Greece and cannot make or receive calls. I have turned on roaming and changed my cap and texted 150 but no luck.

Re: Using mobile abroad

ozevans — Sun, 02 Oct 2022 06:37:17 GMT

I am in Greece and my mobile is not allowing me to make calls or accept calls. I have got roaming on and texted EE on 150.

Re: Using mobile abroad

Christopher_G — Sun, 02 Oct 2022 07:08:56 GMT

Hi @ozevans

Welcome to the community. I hope you're having a lovely time in Greece.

Is your SIM card pay as you go, or pay monthly contract?

Chris

Re: Using mobile abroad

ozevans — Sun, 02 Oct 2022 07:27:27 GMT

Monthly contract.

Re: Using mobile abroad

Christopher_G — Sun, 02 Oct 2022 07:38:37 GMT

Thanks, @ozevans

Is roaming and international calling enabled in your My EE account?

Chris

Re: Using mobile abroad

XRaySpeX — Sun, 02 Oct 2022 13:30:26 GMT

@ozevans : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.