topic Re: No signal in Mobile Services

No signal

Mickey296 — Sat, 01 Oct 2022 19:14:23 GMT

I am from the UK and just arrived in Florida. I am unable to make calls or texts from my phone. I have checked that all settings are correct but still unable to access these services. I do not have the option to text 150 as a result of this. Please can someone contact me to resolve this issue.

Re: No signal

XRaySpeX — Sat, 01 Oct 2022 19:28:36 GMT

@Mickey296 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: No signal

Mickey296 — Sat, 01 Oct 2022 19:44:40 GMT

Thank you for your reply. I have tried what you suggested with no success.
I am still being advised to contact 150. I did not register for roaming
prior to leaving the UK, as I wasn’t aware that was a requirement due to
never having to register before.

Thank you for your help. I am guessing my only option now is to call
customer service?

Re: No signal

XRaySpeX — Sat, 01 Oct 2022 21:42:29 GMT

Yes, over Skype if you have no other means.