topic Re: Voicemail badge does not disappear in Mobile Services

Voicemail badge does not disappear

Kerobi — Sat, 01 Oct 2022 10:41:31 GMT

Hello there

I have no messages on voicemail but push the alert for me. It happened on Galaxy S20 first.

I put the sim to Iphone 14 pro and the red badge is permanently there.

THe VM OFF uneffective, because I can call the VM. It is a scam and we expect the EE fix it ASAP.

Re: Voicemail badge does not disappear

bristolian — Sat, 01 Oct 2022 11:03:18 GMT

What do you mean by "push the alert for me"?

Try calling yourself from another phone, and leaving a voicemail. Then call your voicemail from your phone and delete the voicemail. Does your voicemail notification clear?

Re: Voicemail badge does not disappear

JackMack1 — Sat, 01 Oct 2022 18:20:03 GMT

Exactly the same on my s22+ can't get through to ee for advice.

Re: Voicemail badge does not disappear

Christopher_G — Sun, 02 Oct 2022 07:50:52 GMT

Hi @JackMack1

Try leaving a voicemail from another phone, listen to it fully, then delete it.

Restart your phone then hopefully, it's gone.

Chris

Re: Voicemail badge does not disappear

JackMack1 — Sun, 02 Oct 2022 13:08:13 GMT

Thanks Chris

Your suggestion worked perfectly. Thank you so much !

JD..

Re: Voicemail badge does not disappear

Christopher_G — Sun, 02 Oct 2022 13:11:03 GMT

Great stuff, thanks for letting me know, @JackMack1. 🙂

Glad it worked.

Chris

Re: Voicemail badge does not disappear

edvbevan — Mon, 07 Nov 2022 08:54:24 GMT

Hello, I hope I can still piggy back on this message: I have two voicemail alerts, top left of my Samsung A53, next to the clock. Pull down the alerts, and two banners are there - phone services, new voicemail, recent time, EE. I have two SIMs in my phone, and this only appears for the EE SIM.

I have called my voicemail, and there it says there are no messages.

I am currently abroad, and for some reason cannot call the voicemail number to see if there are old messsages that need deleting.

I wonder if it is a phone issue, or an EE issue?

Re: Voicemail badge does not disappear

edvbevan — Mon, 07 Nov 2022 09:01:20 GMT

Hi, this solution does not work for me - I cannot switch off any voicemail alerts.

Even though I have called my voicemail, and I don't have any messages, I still have two alerts top left on my Samsung A53.

I'm wondering if this is a Samsung issue, or a EE issue?

Re: Voicemail badge does not disappear

JackMack1 — Mon, 07 Nov 2022 09:15:15 GMT

This is what worked for me :

Ring your phone from another one and leave a voicemail message.
Listen to it on your phone and then delete it (#3)
Restart your phone.

Yours may be a different issue, but may be worth a try

Best wishes
J