topic Re: How do I ring EE from Greece? Switches off even when Wi-Fi calling is on. in Mobile Services

How do I ring EE from Greece? Switches off even when Wi-Fi calling is on.

Anitaej — Fri, 30 Sep 2022 13:56:16 GMT

Re: How do I ring EE from Greece? Switches off even when Wi-Fi calling is on.

Leanne_T — Fri, 30 Sep 2022 14:52:08 GMT

Hi @Anitaej

Thanks for coming here.

WiFi calling will only work in the UK, do you have a query we can help you with on the community?

Leanne.

Re: How do I ring EE from Greece? Switches off even when Wi-Fi calling is on.

XRaySpeX — Fri, 30 Sep 2022 16:25:09 GMT

@Anitaej : What happens when you call w/out trying to use Wi-Fi Calling, which isn't supported from abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything.

Re: How do I ring EE from Greece? Switches off even when Wi-Fi calling is on.

Anitaej — Sat, 01 Oct 2022 05:54:32 GMT

Ok. Thanks.

Re: How do I ring EE from Greece? Switches off even when Wi-Fi calling is on.

Anitaej — Sat, 01 Oct 2022 05:55:31 GMT

Very helpful. Thank you.

Re: How do I ring EE from Greece? Switches off even when Wi-Fi calling is on.

_MrR_ — Sat, 01 Oct 2022 06:35:04 GMT

If you're in Greece then you should connect to either COSMOTE or WIND.

Assuming you can connect to the network, then you should be able to call 150 from your handset.

If you're not able to connect to the network then it's an account level issue you need support with (specifically ensuring roaming is provisioned)

Re: How do I ring EE from Greece? Switches off even when Wi-Fi calling is on.

Anitaej — Thu, 06 Oct 2022 12:20:42 GMT

Thanks, everyone, for your advice. I’m back home in the UK now, but will bear in mind all your comments next time I’m planning to go abroad.