topic Re: Abroad on a flex plan with no service in Mobile Services

Abroad on a flex plan with no service

flemingw — Fri, 30 Sep 2022 09:48:07 GMT

Abroad on a flex plan with no service, do I have any reasonable EE option to get a service?

Re: Abroad on a flex plan with no service

XRaySpeX — Fri, 30 Sep 2022 10:03:36 GMT

Where abroad are you?

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Abroad on a flex plan with no service

flemingw — Fri, 30 Sep 2022 10:21:58 GMT

Yes the sim has been used in UK for years.

I’m in Majorca.

Thinking I need to buy a PAYG SIM here.

Re: Abroad on a flex plan with no service

Leanne_T — Fri, 30 Sep 2022 10:32:03 GMT

Hi @flemingw

When was the SIM card last used for any of the below chargeable activities?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
Topping up your account.
Buying a pack or an add-on.

Leanne.

Re: Abroad on a flex plan with no service

flemingw — Fri, 30 Sep 2022 10:45:41 GMT

Used yesterday in Edinburgh, before flight to Majorca.

The Flex plan is paid every month, last paid on the 20th September.

Re: Abroad on a flex plan with no service

Leanne_T — Fri, 30 Sep 2022 11:33:16 GMT

Hi @flemingw

Can you try and manually connect to a network and restarting your phone, does this work for you?

Leanne.

Re: Abroad on a flex plan with no service

Chris_B — Fri, 30 Sep 2022 12:36:49 GMT

@flemingw Can you try and connect to MOVIESTAR.

I hope you have a great holiday I came back from there yesterday 😃