topic Re: Can make calls but not receive them. in Mobile Services

Can make calls but not receive them.

Wise212 — Wed, 28 Sep 2022 12:24:01 GMT

I've had this same sim and number for years but suddenly I am unable to receive calls or texts. I can make calls but it tells people calls aren't being connected to this number.

I've tried resetting the network settings with no luck.

Any help would be greatly appreciated, thanks!

Re: Can make calls but not receive them.

James_B — Wed, 28 Sep 2022 14:36:42 GMT

Hi @Wise212,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Does this effect all numbers, or just some of your contacts?

James

Re: Can make calls but not receive them.

Wise212 — Wed, 28 Sep 2022 14:39:39 GMT

hey, thanks for helping out.

It's pay as you go and as far as I know it's all numbers. I've tried calling it from a few and haven't received any calls or texts since this started.

Re: Can make calls but not receive them.

James_B — Wed, 28 Sep 2022 14:44:20 GMT

Hi @Wise212,

Do you use the SIM regularly or has it been out of use for a while?

James

Re: Can make calls but not receive them.

Wise212 — Wed, 28 Sep 2022 14:53:36 GMT

I receive texts and calls fairly often but I'm phoning people using whatsapp rather than the sim.

Re: Can make calls but not receive them.

Leanne_T — Wed, 28 Sep 2022 14:55:49 GMT

Thanks @Wise212

When was the last time you topped up the account?

Leanne.

Re: Can make calls but not receive them.

Wise212 — Wed, 28 Sep 2022 15:07:25 GMT

That would have been a looong time ago and could answer it.

Would it reactivate the number if I was to top it up do you know?

Re: Can make calls but not receive them.

Leanne_T — Wed, 28 Sep 2022 15:19:42 GMT

Hi @Wise212

You will need to speak to our pay as you go care team to see if this can be reactivated, to do this please call us on 0800 079 8586.

Leanne.

Re: Can make calls but not receive them.

Schockwave — Wed, 28 Sep 2022 15:24:42 GMT

@Wise212 , if it has been longer than six months, then no, if less than six months, you would have to ring customer service, but you could try topping it up. You may want to check here:

https://community.ee.co.uk/t5/Archived-Posts/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279