topic Re: When does my discount finished + leaving EE in Mobile Services

When does my discount finished + leaving EE

michita — Mon, 26 Sep 2022 16:40:04 GMT

Hey!

I got a £5 monthly discount because i got broadband with BT and was wondering when will this discount finish.

Also would like to know what are the steps to leave EE. And if i am in contract do i need to pay anything? When do i need to let them know? As they never answer the phone i am a bit worried.

thanks!

michelle

Re: When does my discount finished + leaving EE

Chris_B — Mon, 26 Sep 2022 17:24:11 GMT

@michita If your still within your contract period you’ll need to pay off that contract to the minimum term date. The discount you have will cease when you leave EE. You’ll have to call customer services to give 30 day’s notice to terminate that contract and you’ll be told the what you need to pay to terminate.

Re: When does my discount finished + leaving EE

michita — Mon, 26 Sep 2022 17:35:49 GMT

Where can i see when my contract ends?

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Re: When does my discount finished + leaving EE

XRaySpeX — Mon, 26 Sep 2022 18:01:02 GMT

Text UP to 150 & add 45 days or look in your online MyEE under Plan Details.

Re: When does my discount finished + leaving EE

michita — Mon, 26 Sep 2022 18:18:49 GMT

I tried with the website but the plan details area doesn’t show at all. I tried in both mobile and latop and wifi and data.
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Re: When does my discount finished + leaving EE

XRaySpeX — Mon, 26 Sep 2022 18:21:31 GMT

What about UP?

Re: When does my discount finished + leaving EE

michita — Mon, 26 Sep 2022 18:29:49 GMT

I texted UP to 150 and i only got a reply saying I am ready for an upgrade.

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Re: When does my discount finished + leaving EE

Chris_B — Mon, 26 Sep 2022 20:14:45 GMT

@michita Open the my EE app and go to mobile plan ( it’s all the top ) then click view your plan details. It’ll say there when your plan started and when the minimum term is up.

Re: When does my discount finished + leaving EE

michita — Mon, 26 Sep 2022 20:23:49 GMT

Just noticed it is over, does it mean i’m in a monthly payment now? Thanks!

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Re: When does my discount finished + leaving EE

XRaySpeX — Mon, 26 Sep 2022 20:33:47 GMT

After the min. term it just carries on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade. There will however be a 10% discount after 3 months.

Re: When does my discount finished + leaving EE

michita — Mon, 26 Sep 2022 20:36:49 GMT

Is the discount applied to me?

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Re: When does my discount finished + leaving EE

James_B — Tue, 27 Sep 2022 07:14:15 GMT

Hi @michita,

The discount will be applied automatically, three months after your contract ends.

James

Re: When does my discount finished + leaving EE

michita — Tue, 27 Sep 2022 08:08:39 GMT

Hi,

My contract ended on February 2022 and there’s no discount applied. Only the £5 I mentioned before.

Thanks!

Re: When does my discount finished + leaving EE

James_B — Tue, 27 Sep 2022 07:46:51 GMT

Hi @michita,

Our Customer Care Team will be happy to check this has been applied to your account if you get in touch.

Thanks

James