topic Re: I’m in the USA with the Roam Further pass but not getting any signal. in Mobile Services

Re: I’m in the USA with the Roam Further pass but not getting any signal.

Fran2444 — Mon, 26 Sep 2022 12:12:07 GMT

Hi,

i am having the same issues, what is the free number to call from the US?

thanks,

Fran

Re: Re: I’m in the USA with the Roam Further pass but not getting any signal.

Leanne_T — Mon, 26 Sep 2022 12:50:29 GMT

Hi @Fran2444

Are you able to activate roaming within your My EE account online?

If not, you can call us on +44 800 079 8586.

Leanne.

Re: Re: I’m in the USA with the Roam Further pass but not getting any signal.

Fran2444 — Mon, 26 Sep 2022 13:28:49 GMT

Hi Leanne,

Thanks for your message, I have no signal so I am not able to make calls. I was told before coming out here all was activated and sorted so confused as to why this isn’t worming.

Thanks,

Fran

Sent from my iPhone

Re: Re: I’m in the USA with the Roam Further pass but not getting any signal.

XRaySpeX — Mon, 26 Sep 2022 13:38:07 GMT

Posted in the open:

@Fran2444 wrote:

Hi,

i hope youre good?

i am in the US and despite having the smart benefit which allows me to roam without extra charges I have no signal. I was wondering if you could help me and provide me with a number I could call EE with which is free from the US?

thanks,

fran

Re: Re: I’m in the USA with the Roam Further pass but not getting any signal.

XRaySpeX — Mon, 26 Sep 2022 13:40:12 GMT

@Fran2444 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.