topic Re: Deleted SMS Messages in Mobile Services

Deleted SMS Messages

ASAC — Sat, 24 Sep 2022 08:10:40 GMT

Hello, I wanted to ask about instances of SMS messages deleted from my device.

My ex-partner may have deleted our message history on two occasions that is preventing me from accessing the record of our communications for legal purposes.

The first instance was on 23.11.21

The second on 12.08.22

Is there any possibility of retrieving the data? What other information would you need?

We used to have joint accounts in her name and I set up a new account solely in my name.

kind regards

alice Codrington

Re: Deleted SMS Messages

Schockwave — Sat, 24 Sep 2022 09:12:51 GMT

Hello @ASAC ,

Welcome to the community,

Unfortunately there is no way of retrieving messages once deleted. The only way is for your solicitor to retrieve them via a court order or witness summons:

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/how-can-i-request-my-personal-data

Re: Deleted SMS Messages

XRaySpeX — Sat, 24 Sep 2022 10:42:54 GMT

@ASAC : Even a legal process cannot obtain these SMS. EE does not retain the contents of SMS once delivered as they are not required by law to store them, only their metadata like when & who.

@Schockwave :Your link even states as much:

What information cannot be requested?

Types of information that cannot be provided:

content of SMS sent or received