topic Re: cannot use my phone in France! in Mobile Services

cannot use my phone in France!

Danièle — Fri, 23 Sep 2022 18:35:14 GMT

I have an iPhone, worldwide roaming and I still cannot use my phone in France!

I cannot contact anyone with a french land line or mobile.

Re: cannot use my phone in France!

Chris_B — Fri, 23 Sep 2022 18:53:57 GMT

@Danièle Did you enable roaming on your EE account? Have you tried restarting the device? Have you tried a manual network search?

Re: cannot use my phone in France!

XRaySpeX — Fri, 23 Sep 2022 19:03:29 GMT

@Danièle : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything.

Re: cannot use my phone in France!

donnamstone37 — Sat, 11 Mar 2023 10:18:16 GMT

no i did not activate the data roaming did not know i had too as last year it worked fine

Re: cannot use my phone in France!

XRaySpeX — Sat, 11 Mar 2023 11:32:31 GMT

@donnamstone37 : Then you will need to call CS to activate roaming itself, not just data roaming.