Phone not working abroad

BenHindley — Fri, 23 Sep 2022 14:50:45 GMT

I’ve bought my data pass and I can’t get sang sort of signal on my phone

Re: Phone not working abroad

Leanne_T — Fri, 23 Sep 2022 15:21:43 GMT

Hi @BenHindley

Thanks for coming here.

Have you activated Roaming and Call abroad in your My EE account?

Leanne.

Re: Phone not working abroad

XRaySpeX — Fri, 23 Sep 2022 15:51:55 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

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Phone not working abroad

Re: Phone not working abroad

Re: Phone not working abroad