topic Re: Can't receive sms from Australia in Mobile Services

Can't receive sms from Australia

123EE — Fri, 23 Sep 2022 10:52:09 GMT

Hi. I am not receiving sms messages from Australia. I need these for online banking.

I'm in the UK and I have global roaming turned on. Recently I changed my phone. Not sure if this is an EE problem or a new phone problem... Can anyone help please (I can't get thro to EE on the phone!)?

Re: Can't receive sms from Australia

XRaySpeX — Fri, 23 Sep 2022 10:55:07 GMT

You are not roaming when you are in UK.

Re: Can't receive sms from Australia

Leanne_T — Fri, 23 Sep 2022 11:29:55 GMT

Hi @123EE

Thanks for coming here.

Can you receive other text messages?

Thanks.

Leanne.

Re: Can't receive sms from Australia

123EE — Fri, 23 Sep 2022 12:28:14 GMT

All texts from within the UK are arriving fine.

Re: Can't receive sms from Australia

Leanne_T — Fri, 23 Sep 2022 12:30:27 GMT

Thanks @123EE

Have you restarted your phone?

Leanne.

Re: Can't receive sms from Australia

123EE — Fri, 23 Sep 2022 12:56:51 GMT

Sorry - not sure why I would need to restart my phone. Please can you clarify?

Re: Can't receive sms from Australia

Leanne_T — Fri, 23 Sep 2022 12:58:16 GMT

Hi @123EE

To see if you receive the text messages that have been requested, this can sometimes help.

Leanne.

Re: Can't receive sms from Australia

123EE — Fri, 23 Sep 2022 13:07:43 GMT

Have restarted the phone - still no texts from Australia.

Re: Can't receive sms from Australia

Leanne_T — Fri, 23 Sep 2022 13:09:06 GMT

Thanks @123EE

In this case, please call us on 150 and the team will get this looked into further for you.

Thanks.

Leanne.

Re: Can't receive sms from Australia

123EE — Fri, 23 Sep 2022 14:01:11 GMT

I have been trying to get thro to EE on the phone but no luck so far - been on hold for ages. Will try again!

Re: Can't receive sms from Australia

123EE — Fri, 23 Sep 2022 14:06:41 GMT

Just had a text from ee and sent a reply, so I'll wait for a callback.

Re: Can't receive sms from Australia

Leanne_T — Fri, 23 Sep 2022 14:08:13 GMT

Hi @123EE

No problem, let us know how you get on.

Leanne.

Re: Can't receive sms from Australia

123EE — Fri, 23 Sep 2022 15:03:43 GMT

The callback was due within 15 minutes according to EE, but here we are an hour later and still nothing...

Re: Can't receive sms from Australia

Leanne_T — Fri, 23 Sep 2022 15:06:03 GMT

Sorry to hear this @123EE

If you can give us another call, as we have no account access on the community to get this sorted for you.

Leanne.