topic Re: calling abroad from the UK in Mobile Services

calling abroad from the UK

Safoora — Thu, 22 Sep 2022 11:46:04 GMT

Hi all

I've activated an adds-on for calling abroad but I couldn't make a call. Is there any change in my settings should be applied? Or there is another problem.

Thanks for your help

Re: calling abroad from the UK

XRaySpeX — Thu, 22 Sep 2022 11:50:23 GMT

You are in UK, aren't you?

Re: calling abroad from the UK

Safoora — Thu, 22 Sep 2022 11:56:25 GMT

Yes, I am. I called them before this conversation, After some try, They told me call back in 2 hrs!!!!

Re: calling abroad from the UK

XRaySpeX — Thu, 22 Sep 2022 11:59:48 GMT

Have you checked the Network Status Checker there and reported your problem via that link?

Re: calling abroad from the UK

Christopher_G — Thu, 22 Sep 2022 11:58:25 GMT

Hi @Safoora

Have you tried restarting your phone? What kind of phone are you using?

Is international calling enabled in your My EE account? It should be under Parental & Data controls.

Chris

Re: calling abroad from the UK

Safoora — Thu, 22 Sep 2022 12:01:39 GMT

Yes, the adds-on activated and I've restarted my phone a couple of times!

Galaxy A52

Re: calling abroad from the UK

bristolian — Thu, 22 Sep 2022 16:21:34 GMT

Can you make calls to UK numbers?

If no - then your issue seems to be "I can't make calls" and the next check is to whether your phone has signal indicators

If yes - your issue is one of international calls being restricted.