topic Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help? in Mobile Services

Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

HennyP — Wed, 21 Sep 2022 07:46:51 GMT

Same again my phone got blocked when I switched it on at around 21:50..

I was informed that I would receive a new SIM card. I still have not get it!

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

HennyP — Wed, 21 Sep 2022 07:51:03 GMT

Then I get a message then it has been blocked but I cannot make calls or send you a message. What is going on?

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

HennyP — Wed, 21 Sep 2022 07:55:43 GMT

I can’t as I am in hospital,! I don’t upgrade! I might even leave EE when The renewal is due, this the second this has happened, terranle service!

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

James_B — Wed, 21 Sep 2022 08:06:00 GMT

Hi @HennyP,

Welcome to the EE Community.

What was the full message you were sent and how did you receive it?

Thanks

James

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

HennyP — Wed, 21 Sep 2022 11:29:34 GMT

Sorry, mistake on my side, it was not a reply sent today. It was from our previous contact.

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

James_B — Wed, 21 Sep 2022 11:49:44 GMT

No problem @HennyP

What problems are you experiencing with your phone?

What was the reason for a new SIM card being sent out to you?

James

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

HennyP — Wed, 21 Sep 2022 12:56:41 GMT

When i switched it on, it immediately told me my phone had blocked. I have made to attempts to reconnect, and now only have chance left.

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

James_B — Wed, 21 Sep 2022 12:58:54 GMT

Hi @HennyP,

What is telling you your phone is blocked? Are you entering an incorrect lock screen passcode?

What type of phone are you using?

James

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

HennyP — Wed, 21 Sep 2022 14:00:03 GMT

Hi,

No, because it uses my face recognition, not a code.

And it the SIM that is blocked, not the phone.
--
Kind regards,

xxxxx xxxxxxx
Tel.: xxxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

James_B — Wed, 21 Sep 2022 13:16:24 GMT

Hi @HennyP,

Where are you seeing that your SIM has been blocked? Are you being asked for a SIM PIN, or perhaps a PUK code?

James

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

HennyP — Wed, 21 Sep 2022 14:00:44 GMT

Every time I try or make a call or send a message it comes up with a
message ‘call failed’ and then with a new white screen saying ‘SIM LOCKED.
1 attempt remaining’, and it asks me for a pin number. --
Kind regards,

xxxxx xxxxxxx
Tel.: xxxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Re: Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

James_B — Wed, 21 Sep 2022 13:54:31 GMT

Hi @HennyP,

If you haven't changed it, the default SIM PIN is 1111.

Hope this helps.

James