topic Re: Roam abroad pass in Mobile Services

Roam abroad pass

dagwy — Wed, 21 Sep 2022 10:37:31 GMT

I'm very disappointed with the roam abroad pass. I bought the pass for two mobiles, mine and my wife's, before going to the Continent, Hungry/Austria/Germany/Netherlands. During the whole fortnight, the mobiles failed to connect to any wifi nets. Did everything according to the instructions. Don't know why. Totally useless.

Re: Roam abroad pass

Chris_B — Wed, 21 Sep 2022 11:51:16 GMT

@dagwy Using Wi-Fi has nothing to do with EE and the roam further pass is so you can use your tariff allowance while connected to a cellar network. You have to activate roaming from within your online account as purchasing an add on doesn’t enable roaming.

Re: Roam abroad pass

dagwy — Wed, 21 Sep 2022 12:34:49 GMT

Thanks, Chris. Yes, I'm aware that I'll use my tariff once connected. I thought the add-on had been activated already, since I got the starting date and a message saying it. Cheers.

Re: Roam abroad pass

James_B — Wed, 21 Sep 2022 12:49:30 GMT

Hi @dagwy,

Welcome to the EE Community. 🙂

As well as adding the Roam Abroad Pass, you need to make sure you have allowed roaming in My EE.

Go to Menu > Account Settings > Parental and Data Controls to check.

Hope this helps.

James