https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-USA/m-p/1175093#M17813 <P>I purchased an add on for my trip to the USA but my phone won't connect to a server&nbsp;</P><P>I can connect to WiFi but cannot make calls&nbsp;</P> Tue, 20 Sep 2022 21:21:09 GMT Ro279 2022-09-20T21:21:09Z https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-USA/m-p/1175093#M17813 <P>I purchased an add on for my trip to the USA but my phone won't connect to a server&nbsp;</P><P>I can connect to WiFi but cannot make calls&nbsp;</P> Tue, 20 Sep 2022 21:21:09 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-USA/m-p/1175093#M17813 Ro279 2022-09-20T21:21:09Z https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-USA/m-p/1175095#M17814 <P>Adding a billing bundle (you've described the £10/month Roam Abroad pass) doesn't enable the roaming facility which your phone needs in order to connect to local networks abroad.</P> <P>Pay-monthly customers who have already left the UK, should login to myEE online or app, and navigate to parental &amp; data controls. Check the following 2 options are enabled: "International roaming" &amp; "Call abroad &amp; premium rate"</P> <P>If, for whatever reason, you can't enable the options - you will need to contact EE C/S via webchat, another working phone or a web-calling app over a WiFi connection.</P> Tue, 20 Sep 2022 21:25:48 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-USA/m-p/1175095#M17814 bristolian 2022-09-20T21:25:48Z