topic Re: Roaming canada in Mobile Services

Roaming canada

Jlow3 — Sun, 18 Sep 2022 16:01:29 GMT

I turned on roaming before leaving the UK , and had text messages sAYing its on, but nothing works - HELP i cant look up tours, places to go etc,

Re: Roaming canada

Northerner — Sun, 18 Sep 2022 16:05:03 GMT

Hi @Jlow3

Have you checked roaming is activated on your phone under settings?

Have you checked roaming is activated on your EE app/online account?

Ha e you tried to connect to a network manually?

Thanks

Re: Roaming canada

XRaySpeX — Sun, 18 Sep 2022 16:09:09 GMT

@Jlow3 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming canada

Jlow3 — Sun, 18 Sep 2022 16:52:11 GMT

Thanks, done all that as seen a previous answer, unfortunately cs are too busy to answer, still stuck with no data