topic Re: Roam further! in Mobile Services

Roam further!

Loubi69 — Sat, 17 Sep 2022 02:35:05 GMT

I have added the Roam Further add-on to use whilst travelling in the USA, 3 days into my trip I have realised that despite paying for the service, I am not actually receiving the facility on my mobile phone which is quite annoying!

please advise why this is so!

Re: Roam further!

Jon_K — Sat, 17 Sep 2022 07:40:24 GMT

Hi @Loubi69.

Welcome to the community.

Do you have a signal on your phone?

Dos the add-on show in your My EE Account?

Jon

Re: Roam further!

XRaySpeX — Sat, 17 Sep 2022 12:27:50 GMT

@Loubi69 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.