topic Re: 3g closure, legacy tariff, dispute procedure. in Mobile Services

3g closure, legacy tariff, dispute procedure.

Dexi2022 — Tue, 13 Sep 2022 04:51:12 GMT

I have several legacy orange tariffs, which I have been informed will be 'unavailable' when 3g closes and that I will be automatically put on an appropriate contract when the deadline is reached if I do nothing, the only available contracts according to customer service will add £28.00 per month to my existing bill with absolutely no extra value to the way I use these numbers. Customer service agent said they would raise a dispute item on my behalf. Can anyone tell me where or how I can see this disputes progress. There is no information concerning it on my online account ( that I can see). I wish to get it resolved before the deadline. Not wishing to enter into the additional expenditure or lose the use of these numbers.

Re: 3g closure, legacy tariff, dispute procedure.

Chris_B — Tue, 13 Sep 2022 06:24:56 GMT

@Dexi2022 There is nothing for you to look at. If you wish to sort this yourself before the deadline then take a look at what’s available what you would like and get it.

Re: 3g closure, legacy tariff, dispute procedure.

Leanne_T — Tue, 13 Sep 2022 07:48:54 GMT

Hi @Dexi2022

If you give us a call on 150, the team can check your account for you and give you an update on the open dispute.

Thanks.

Leanne.

Re: 3g closure, legacy tariff, dispute procedure.

XRaySpeX — Tue, 13 Sep 2022 13:43:29 GMT

You can make a formal complaint to EE yourself & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.