topic Can't make calls in Malta in Mobile Services

Can't make calls in Malta

Paulmuzzer2 — Tue, 13 Sep 2022 06:49:16 GMT

I bought the bolt on and can't make calls from Malta, I am so annoyed. I have tried everything and still nothing

Re: Can't make calls in Malta

Chris_B — Tue, 13 Sep 2022 07:13:52 GMT

@Paulmuzzer2 Purchasing add-ons doesn’t enable roaming. You can enable roaming from within your online account or via the my EE app.

Re: Can't make calls in Malta

Christopher_G — Tue, 13 Sep 2022 07:22:52 GMT

Hi @Paulmuzzer2

Welcome to the community.

What have you tried so far? Is roaming enabled in your My EE account, like @Chris_B suggested?

Have you tried restarting your phone and manually selecting an available network?

Chris

Re: Can't make calls in Malta

XRaySpeX — Tue, 13 Sep 2022 13:35:39 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything.