topic Re: Roming pass in South Korea in Mobile Services

Roming pass in South Korea

sofia121 — Tue, 13 Sep 2022 05:29:25 GMT

Hi,

I am currently in South Korea and trying to use EE SIM card because I urgently need to receive a message of verifying my uk phone number and need to get a code from it. But it seems like my EE SIM card does not working properly as I cannot get a data signal at all. As I remember, it was possible previously to receive a message when you are outside the uk when you put EE SIM card. I wonder how to deal with this issue. I need my SIM card to be worked successfully so that I can verify the one I mentioned.

Best regards,

Sofia

Re: Roming pass in South Korea

Chris_B — Tue, 13 Sep 2022 06:22:39 GMT

@sofia121 Are you a contact customer? Have you enable roaming from within your online EE account? Have you tried restarting the device.?

Re: Roming pass in South Korea

sofia121 — Tue, 13 Sep 2022 06:43:05 GMT

Hi,

i paid for adds-on Roam abroad pass and text adds on as well to solve this out but no any further changes and also tried restarting device; no change again.
on the right top of the screen where the right next to wifi signal, there is no single data signal shown.

Re: Roming pass in South Korea

Leanne_T — Tue, 13 Sep 2022 07:53:35 GMT

Hi @sofia121

Thanks for posting.

Have you activated roaming in your My EE? if you go to Menu > Account Settings > Control Content > Roaming abroad and Call abroad, do they show as ticked?

Leanne.

Re: Roming pass in South Korea

sofia121 — Tue, 13 Sep 2022 08:39:35 GMT

Hi,

thank you for giving suggestions.

i have tried to make it ticked for roaming option but it failed by saying ‘sorry, we’re having problems’ as shown in the pics

Re: Roming pass in South Korea

Leanne_T — Tue, 13 Sep 2022 08:53:00 GMT

Thanks for trying @sofia121

If this is showing as blocked, you would need to give us a call from another phone on +44 7953966250 and the team will help you get this activated.

Leanne.

Re: Roming pass in South Korea

XRaySpeX — Tue, 13 Sep 2022 13:40:33 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.