topic Re: pay monthly sim after coming back from abraod in Mobile Services

pay monthly sim after coming back from abraod

balabalaDaisy — Mon, 12 Sep 2022 04:30:25 GMT

I'm on a pay monthly contract and have been paying the bill every month. However, I have left the UK in May and gone back to China. Before I left I switched on roaming by texting 150 and roaming worked normally when I was transiting in Germany. But after I went back to China roaming hasn't been working(I cannot connect to a local network in China therefore don't have anything from data to phone calls and texts). I'm soon going back to the UK and will be transiting in the Netherlands, so could you please help me with the following issues?

1.Will I be able to use roaming again in the Netherlands or can I only get connected to network/phone calls after I arrive in the UK?

2.Will my sim card be deactivated? I think it won't happen if I'm on pay monthly contract but just want to make sure.

Thank you.

Re: pay monthly sim after coming back from abraod

balabalaDaisy — Mon, 12 Sep 2022 04:49:05 GMT

I just found this from MyEE online and I don't think I can switch roaming on by myself. Could you please help me with this?

Re: pay monthly sim after coming back from abraod

Christopher_G — Mon, 12 Sep 2022 06:50:13 GMT

Hi @balabalaDaisy

I would recommend getting in touch with our Mobile Care team so that they can check your account and make sure everything is set up from our side. You can find our contact information, including an international number, on our contact us help page.

Chris

Re: pay monthly sim after coming back from abraod

XRaySpeX — Tue, 13 Sep 2022 00:12:27 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.