topic Re: Pakistan Floods...No call charges (tempory) in Mobile Services

Pakistan Floods...No call charges (tempory)

Nrehman77 — Thu, 01 Sep 2022 10:27:36 GMT

I've noticed EE on Twitter advises EE is not charging for calls made to and from Pakistan during the flood disaster crises for a imited time.

Is this correct?

Thanks

Re: Pakistan Floods...No call charges (tempory)

Nrehman77 — Thu, 01 Sep 2022 10:30:27 GMT

Excuse the typos!

Re: Pakistan Floods...No call charges (tempory)

Leanne_T — Thu, 01 Sep 2022 11:36:32 GMT

Hi @Nrehman77

Thanks for coming to the community.

This is correct, we are covering the cost of calls, data, and text messages made or sent from 00:01 on Wednesday 31st August until 23:59 on Monday 5th September. We're reviewing the situation constantly.

Leanne.

Re: Pakistan Floods...No call charges (tempory)

Chris_B — Thu, 01 Sep 2022 13:03:29 GMT

@Leanne_T the screen shot says calls/texts and data usage in Pakistan not calls to Pakistan. If it’s calls to Pakistan as well I think that needs to be mentioned.

Re: Pakistan Floods...No call charges (tempory)

chistery — Thu, 01 Sep 2022 13:19:00 GMT

@Chris_B It says "We've also made calls from the UK into Pakistan Free"

Re: Pakistan Floods...No call charges (tempory)

Leanne_T — Thu, 01 Sep 2022 14:57:10 GMT

Hi @Chris_B

The full Twitter post can be found here.

Leanne.

Re: Pakistan Floods...No call charges (tempory)

IKltd — Thu, 01 Sep 2022 16:57:18 GMT

Tried making phone call to Pakistan via EE won’t allow me to.

contacted EE to confirm if Calls to Pakistan are free charge temporarily and Advisor on phone couldn’t confirm tried checking his coms has not been notified of free calls even though it’s on EE official Twitter page.

mixed messages from EE at moment or miss communications which is not good as Pakistan is going through a National emergency and family friends are effected in region. Please confirm if calls are free or not as currently calls are not going through.

If calls are not free no problem will use other means to make contact.

Thanks

Re: Pakistan Floods...No call charges (tempory)

Leanne_T — Thu, 01 Sep 2022 17:07:04 GMT

Hi @IKltd

Just to check are you on pay as you go or pay monthly?

If you have a pay as you go account, we are covering those costs, so you won’t pay them. You will have credit deducted initially, but we are automatically refunding these costs, and they will appear on your account within one day. You must have credit in order to make the initial call.

Leanne.

Re: Pakistan Floods...No call charges (tempory)

MrsKAli — Thu, 01 Sep 2022 19:19:22 GMT

Hi Leanne_T

what if we are monthly contract holders?

Re: Pakistan Floods...No call charges (tempory)

Leanne_T — Thu, 01 Sep 2022 20:30:41 GMT

Hi @MrsKAli

We are covering the cost of calls and texts to Pakistan numbers, as well as calls, texts and data used by our customers in the region, so you shouldn't be charged. If you do see a charge, you'll see a credit on your bill.

Leanne.

Re: Pakistan Floods...No call charges (tempory)

slickzz786 — Sat, 10 Sep 2022 13:47:06 GMT

it does actually say calls lol so not sure how clear you want it to be