topic Re: Roaming not working in Lanzarote in Mobile Services

Roaming not working in Lanzarote

bobbyhghs — Fri, 09 Sep 2022 08:47:21 GMT

I'm trying to get my phone to work in Lanzarote (Spain) but nothing is working. I've enabled roaming in the My EE website under Parental and Data Controls and also on my phone (Samsung) under mobile networks. I've tried selecting all the specific networks but they all say my SIM can't connect to that network. I've tried rebooting my phone and turning roaming off and on again.

I've got WiFi in the hotel but can't really go anywhere in case I get lost and can't ring EE for help because the network won't connect.

Re: Roaming not working in Lanzarote

Leanne_T — Fri, 09 Sep 2022 09:35:55 GMT

Hi @bobbyhghs

How long ago did you activate Roaming abroad in your My EE account?

Did you also enable the Call abroad setting?

Leanne.

Re: Roaming not working in Lanzarote

bobbyhghs — Fri, 09 Sep 2022 09:44:34 GMT

I activated it last night on My EE (so it might just take a while to be fair as it states 24 hours) and call abroad this morning. I thought it would work straight away from my phone settings but I take it I'll probably just need to wait and see within 24 hours?

Re: Roaming not working in Lanzarote

Leanne_T — Fri, 09 Sep 2022 09:47:20 GMT

This can take 24 hours @bobbyhghs

Can you keep restarting your phone and if this is still not working after 24 hours, please get in touch with our mobile care team, they can get this looked into further for you.

Leanne.

Re: Roaming not working in Lanzarote

XRaySpeX — Fri, 09 Sep 2022 12:22:56 GMT

@bobbyhghs : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.