topic Contacting EE in Mobile Services

Contacting EE

frankandhonest — Wed, 07 Sep 2022 16:25:07 GMT

I am in the UK. While signed into MyEE, I have been unable for months to use live chat. I write this as I wait interminably on hold for a live person to answer the CS helpline.

[Mod Edit: Moved to new thread]

Re: Contacting EE

XRaySpeX — Wed, 07 Sep 2022 16:13:11 GMT

@frankandhonest : & this has what to do with this thread about roaming?

Re: Contacting EE

Christopher_G — Wed, 07 Sep 2022 16:26:14 GMT

Hi @frankandhonest

What is your query regarding? We'll do our best to help.

Chris

Re: Contacting EE

frankandhonest — Wed, 07 Sep 2022 17:50:08 GMT

I had the same question.

Sent from my iPhone

Re: Contacting EE

Christopher_G — Wed, 07 Sep 2022 17:52:24 GMT

In the original post the user was abroad, and you've said you're in the UK, @frankandhonest.

If you can detail exactly what you're looking to do, we'll do our best to help you do it.

Chris

Re: Contacting EE

frankandhonest — Wed, 07 Sep 2022 18:09:08 GMT

Live Chat has not worked for me in at least the past 12 months. I waited about 20 minutes for technical help and I got precisely the information I needed, since I needed to be sure of data plans and functionality before 5 am.

Sent from my iPhone

Re: Contacting EE

frankandhonest — Wed, 07 Sep 2022 18:16:08 GMT

I will be abroad early tomorrow. Thanks, but finally got my several questions answered by telephone call with EE technical support.

Sent from my iPhone

Re: Contacting EE

Christopher_G — Thu, 08 Sep 2022 07:39:06 GMT

Glad you got the answers you needed. Have a great trip. 🙂

Chris