topic Re: Problem with Roaming in Mobile Services

Problem with Roaming

soldat007 — Wed, 07 Sep 2022 15:02:07 GMT

Hello. I have an EE sim card that I cannot use. I bought 50 GB today and I only see 4G but I cannot load any website. What may be the problem? I am not in England but in Germany. ROAMING at 150 does not work. Has anyone had a similar problem?

Re: Problem with Roaming

Christopher_G — Wed, 07 Sep 2022 15:18:32 GMT

Hi @soldat007

Welcome to the community.

Could you check to make sure that roaming and international calling are both enabled in your My EE account? It's under account settings > parental and data controls.

Chris

Re: Problem with Roaming

XRaySpeX — Wed, 07 Sep 2022 15:28:27 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything.

Re: Problem with Roaming

soldat007 — Wed, 07 Sep 2022 15:39:30 GMT

Only to moms. I can't see parental controls.

Re: Problem with Roaming

XRaySpeX — Wed, 07 Sep 2022 15:45:06 GMT

What's the bottom part of that page that you are not showing us?

Re: Problem with Roaming

soldat007 — Wed, 07 Sep 2022 15:46:59 GMT

Knock code and below "Account details"

Re: Problem with Roaming

XRaySpeX — Wed, 07 Sep 2022 16:03:35 GMT

Knock what? You've only posted half a page. It doesn't work that way that you can click some part of an image & see what isn't included. It should look more like:

Re: Problem with Roaming

soldat007 — Wed, 07 Sep 2022 16:04:11 GMT

"PUK" code. Well, it looks like this, but where is this "parental control"?

Re: Problem with Roaming

XRaySpeX — Wed, 07 Sep 2022 16:10:16 GMT

@soldat007 wrote:

"PUK" code. Well, it looks like this, but where is this "parental control"?

Like what? There's nowt there! We're going round in circles with no advancement.

Re: Problem with Roaming

soldat007 — Wed, 07 Sep 2022 16:11:19 GMT

What to do?

Re: Problem with Roaming

XRaySpeX — Wed, 07 Sep 2022 16:16:11 GMT

Take an image of the bottom bit of that page & post it.

Re: Problem with Roaming

soldat007 — Wed, 07 Sep 2022 17:10:23 GMT

Re: Problem with Roaming

XRaySpeX — Wed, 07 Sep 2022 17:19:38 GMT

It seems to me that you have a PAYG a/c. In which case you won't see any of those settings mentioned by @Christopher_G & don't need to change anything.

Can you text AL to 150 from it & what does it fully report verbatim (it is free)?
Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Problem with Roaming

soldat007 — Wed, 07 Sep 2022 17:26:42 GMT

1. An error pops up
2.Nothing of that, because I ordered the card in Poland without staying in Great Britain and I have no plans to go to the islands in the near future.

So none of this will happen then.

Re: Problem with Roaming

XRaySpeX — Wed, 07 Sep 2022 18:40:14 GMT

Yes, it won't work with a PAYG SIM bought while in Poland w/out being brought back to & used in UK.