topic Re: Roaming isdues in Mobile Services

Roaming isdues

Ellabe11a — Wed, 07 Sep 2022 10:54:21 GMT

I’m in the USA I have a 4GEE mobile broadband unit and I’ve paid for the roaming add on but it’s not working or letting me activate on the app - I need this for work purposes whilst I’m over here - does anyone know how to activate it. Cos I’m not a phone EE customer it also won’t let me ring customer services from my mobile either

Re: Roaming isdues

Christopher_G — Wed, 07 Sep 2022 12:49:40 GMT

Hi @Ellabe11a

Welcome to the community.

Is roaming activated in your My EE account? You can find it under Account Settings > Parental and Data Controls.

Chris

Re: Roaming isdues

Ellabe11a — Wed, 07 Sep 2022 12:53:08 GMT

Because it’s a 4gee mini wifi box it’s saying to text roaming to 150 to activate it, but I can’t text cos it’s not a phone it’s a mini wifi box 🤦🏻‍♀️

Sent from my iPhone

Re: Roaming isdues

Christopher_G — Wed, 07 Sep 2022 13:03:36 GMT

OK, thanks @Ellabe11a

You'll need to speak to our Mobile Care team so that they can check everything from our side. You can find all of our contact information, including a live chat link and an international number, on our get in touch help page.

Chris

Re: Roaming isdues

Elephantinthe — Wed, 07 Sep 2022 14:31:33 GMT

Try this:

Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

I had same problem I had left UK and already in USA. I could get nothing except specifically on hotel Wi-Fi. xRayspecs told to log into My Ee and then I did these steps just above ^^^ It worked when nothing else would. Basically my data roaming was not turned on within My EE even though I’d paid for roaming pass and everything. The problem is within your My EE permissions not your phone or anything.
I wish you luck / I’m just a tourist

Re: Roaming isdues

XRaySpeX — Wed, 07 Sep 2022 16:29:10 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Roaming isdues

Ellabe11a — Wed, 07 Sep 2022 21:19:08 GMT

The chat function isn’t letting me speak to an agent at all so I don’t know what’s going on at the minute. Tbh I’m not very happy at all that I’m paying for a service I specifically needed but aren’t getting 😩

Sent from my iPhone

Re: Roaming isdues

Ellabe11a — Wed, 07 Sep 2022 21:20:08 GMT

No it won’t let me activate those settings even though I’ve paid for the roaming pass

Sent from my iPhone

Re: Roaming isdues

XRaySpeX — Wed, 07 Sep 2022 21:24:29 GMT

So why aren't you using Skype over WiFi to call CS as I suggested?

Re: Roaming isdues

Ellabe11a — Wed, 07 Sep 2022 21:28:08 GMT

I don’t have that option

Sent from my iPhone

Re: Roaming isdues

XRaySpeX — Wed, 07 Sep 2022 21:30:42 GMT

Why not? Can't you just install it?