topic Re: Roaming not working in the Philippines in Mobile Services

Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 00:03:44 GMT

I am currently abroad and bought roaming but wasnt able to use it. Every time i turn it on it says sign in to network. I tried reseting with flight mode but to no success.

Also, i bought the roaming with 100GB for7 days twice thinking the first time didnt come through because it is still not working. Internet reception here is really bad. Can anybody help me with this and get a refund for my 2nd roaming purchase.

Re: Roaming not working in the Philippines

gavin29 — Wed, 07 Sep 2022 00:07:14 GMT

You need to turn data roaming on

Re: Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 00:18:39 GMT

I already did. Every time i choose my ee sim still says sign in to network.

Re: Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 00:20:46 GMT

Is texting to 150 ROAMING activates the roaming?

Re: Roaming not working in the Philippines

XRaySpeX — Wed, 07 Sep 2022 01:44:02 GMT

@Micp15 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 03:21:08 GMT

Im under a contract. Oh i didnt acitvate it before leaving UK. I tried to enable it now but it says something is wrong and i need to send a text to 150 INFO but i cant send the message. It is always failed.Sent from my Galaxy

Re: Roaming not working in the Philippines

James_B — Wed, 07 Sep 2022 07:00:06 GMT

Hi @Micp15,

Welcome to the EE Community. 🙂

Sorry, you won't be able to use the text service if roaming isn't activated and you're already abroad.

Our Customer Care Team will be happy to activate roaming if you get in touch.

Have a great trip.

James

Re: Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 07:40:08 GMT

Yes pls can someone sort it out? And can i cancel my 1st add on. Coz i choose the 100GB for 7 days twice thinking it didnt come through.Sent from my Galaxy

Re: Roaming not working in the Philippines

James_B — Wed, 07 Sep 2022 07:49:03 GMT

Yes, @Micp15. Our Customer Care Team will can help you with this if you get in touch.

James

Re: Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 08:22:08 GMT

I called the helpline. They said they will send me a text but i havent received any. Will i receive one thought eventhough i dont have roaming?Sent from my Galaxy

Re: Roaming not working in the Philippines

James_B — Wed, 07 Sep 2022 08:26:38 GMT

Hi @Micp15,

If they have activated roaming, it can take up to 24 hours to reflect on your account. You'll receive a text when it is up and running.

James

Re: Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 10:33:09 GMT

Thank you so much for addressing my roaming issues.Sent from my Galaxy

Re: Roaming not working in the Philippines

James_B — Wed, 07 Sep 2022 10:49:30 GMT

No problem @Micp15 🙂

James

Re: Roaming not working in the Philippines

Elephantinthe — Wed, 07 Sep 2022 14:29:36 GMT

Try this:

Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

I had same problem I had left UK and already in USA. I could get nothing except specifically on hotel Wi-Fi. xRayspecs told to log into My Ee and then I did these steps just above ^^^ It worked when nothing else would. Basically my data roaming was not turned on within My EE even though I’d paid for roaming pass and everything. The problem is within your My EE permissions not your phone or anything.
I wish you luck / I’m just a tourist

Re: Roaming not working in the Philippines

Micp15 — Wed, 07 Sep 2022 14:39:08 GMT

I tried ticking the enable roaming but it says error and i need to text INFO to 150. However i cannot send the text too since my roaming is not activatedSent from my Galaxy

Re: Roaming not working in the Philippines

XRaySpeX — Wed, 07 Sep 2022 15:18:39 GMT

So call CS using Skype over WiFi as I suggested.

Re: Roaming not working in the Philippines

Micp15 — Thu, 08 Sep 2022 00:19:08 GMT

Should i call again? I called them yesterday and still awaiting for their text which i dont know if i could receive one because i dont have roaming.Sent from my Galaxy

Re: Roaming not working in the Philippines

Christopher_G — Thu, 08 Sep 2022 06:55:34 GMT

Hi @Micp15

Try restarting your phone first. If it still isn't working, it may be worth another call.

Chris

Re: Roaming not working in the Philippines

Micp15 — Thu, 08 Sep 2022 07:59:08 GMT

Thank you to the costumer help line for sorting out my roaming issue. Shout out to connor from techincal team! Sent from my Galaxy

Re: Roaming not working in the Philippines

Christopher_G — Thu, 08 Sep 2022 08:02:48 GMT

I'm glad Connor was able to get you connected, @Micp15. 🙂

Thanks for letting us know.

Chris