topic Not getting SIGNAL IN THE USA in Mobile Services

Not getting SIGNAL IN THE USA

Zakshshsbsh — Tue, 06 Sep 2022 11:06:22 GMT

Hi I arrived in the US yesterday and I’m not getting any signal?

usually when I travelled abroad I get a text straightaway .

Re: Not getting SIGNAL IN THE USA

Northerner — Tue, 06 Sep 2022 11:09:35 GMT

Have you checked that roaming, international calls and text are activated on your account (if you're on a pay monthly contract).

Thanks

Re: Not getting SIGNAL IN THE USA

Zakshshsbsh — Tue, 06 Sep 2022 11:23:25 GMT

I will be cancelling my EE account as soon as I get back.

This is a complete joke usually the least I’d get is a text once I land .

how do I go about doing that ?

Re: Not getting SIGNAL IN THE USA

Christopher_G — Tue, 06 Sep 2022 11:44:45 GMT

Hi @Zakshshsbsh

Welcome to the community, I'm sorry to hear that you're having some problems with your phone abroad.

Is it a pay monthly contract SIM card or pay as you go? If it's contract, could you check the roaming and international calling status in your My EE account please?

It's under Settings > Parental and data controls.

Chris

Re: Not getting SIGNAL IN THE USA

Zakshshsbsh — Tue, 06 Sep 2022 11:53:09 GMT

Hi Christopher,

I have check this and roaming is showing as blocked but when I try to unblock it and change it to Green it says contact 150 but as you know I can’t 😞

Re: Not getting SIGNAL IN THE USA

Zakshshsbsh — Tue, 06 Sep 2022 11:59:23 GMT

When I try to enable roaming it asks to message INFO to 150 . Why would it not let me enable it ?

I’m in the US for another week and need to use my phone to get around .

Re: Not getting SIGNAL IN THE USA

XRaySpeX — Tue, 06 Sep 2022 13:34:26 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.