topic Re: How to activate My EE number roaming while I am in Egypt in Mobile Services

How to activate My EE number roaming while I am in Egypt

Amy217 — Sat, 03 Sep 2022 14:53:54 GMT

Re: How to activate My EE number roaming while I am in Egypt

Northerner — Sat, 03 Sep 2022 15:04:43 GMT

If this is a PAYG SIM you've purchased in the UK which wasn't activated in the UK, then you cannot activate it.

Alternatively if this is a pay monthly SIM then log into your EE app Mobile plan - Settings. Or you can activate roaming international calls and text via your online account.

For costs and add-ons please see here:

https://ee.co.uk/help/help-new/roaming-costs/countries/egypt

Thanks

Re: How to activate My EE number roaming while I am in Egypt

Amy217 — Mon, 05 Sep 2022 11:49:34 GMT

I got through setting but enabling roaming does work

Re: How to activate My EE number roaming while I am in Egypt

Amy217 — Mon, 05 Sep 2022 12:00:04 GMT

I have a monthly bill payment number.

I have already got the 60 minutes global roaming add on , but still not activated.

Re: How to activate My EE number roaming while I am in Egypt

Amy217 — Mon, 05 Sep 2022 12:01:02 GMT

roaming enabling doesn’t work

Re: How to activate My EE number roaming while I am in Egypt

Leanne_T — Mon, 05 Sep 2022 13:22:58 GMT

Hi @Amy217

Thanks for coming here.

What happens when you try and select Roaming and Call Abroad in your My EE account?

Leanne 🙂

Re: How to activate My EE number roaming while I am in Egypt

Amy217 — Mon, 05 Sep 2022 13:55:32 GMT

There is a switch that should be turned on to enable roaming , the switch has no response and the area is greyish as in the photo uploaded as if the option is not valid.

Re: How to activate My EE number roaming while I am in Egypt

Leanne_T — Tue, 06 Sep 2022 14:36:44 GMT

Thanks for trying @Amy217

In this case, we would need to get this looked into for you, please give us a call from another phone on+44 7953966250 and the team will be happy to help.

Leanne.

Re: How to activate My EE number roaming while I am in Egypt

XRaySpeX — Mon, 05 Sep 2022 20:56:31 GMT

Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: How to activate My EE number roaming while I am in Egypt

Amy217 — Tue, 06 Sep 2022 14:20:56 GMT

Re: How to activate My EE number roaming while I am in Egypt

Leanne_T — Tue, 06 Sep 2022 14:37:48 GMT

Hi @Amy217

Please give us a call from another phone on+44 7953966250 and the team will be happy to help.

Leanne.