topic Re: Roaming issues in Mobile Services

Roaming issues

Karthik5 — Mon, 05 Sep 2022 11:26:41 GMT

I am currently in india, I forgot to switch to Roaming before leaving UK. Now I tried to switch to Roaming in both my online account and in my app as well but I can't switch to Roaming, it says text "Roaming" to 150 I tried that to but I can't send message. Kindly help me with this issue

Re: Roaming issues

Schockwave — Mon, 05 Sep 2022 11:39:28 GMT

Hello @Karthik5 ,

Welcome to the community,

You will have to ring customer service by other means to get this sorted. If you have Skype and can use it, there is a free number:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Roaming issues

XRaySpeX — Mon, 05 Sep 2022 11:49:20 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.