topic Re: Roaming in Mobile Services

Roaming

JoBHill — Mon, 05 Sep 2022 10:46:52 GMT

I am in Spain and have sent a text to 150 to set roaming, I've had a response to say this has been done. However, in my online account it says that roaming is blocked and I can't change this. I can't make any local calls, my phone says that its calling but they is no dialling tone and I have a message saying 'conditional call forwarding active'. Can anyone help?

Re: Roaming

Schockwave — Mon, 05 Sep 2022 10:52:44 GMT

Hello @JoBHill ,

Welcome to the community,

If you are not able to activate roaming via your account, you will have to ring customer service via other means. If you have Skype there is a free number to ring:

https://ee.co.uk/contact-ee/account-billing/mobile

You also need to make sure that call abroad and premium calls are enabled.

Re: Roaming

JoBHill — Mon, 05 Sep 2022 11:30:21 GMT

Thank you for your reply. I can't find the Skype number following the link, can you direct me?

Re: Roaming

Schockwave — Mon, 05 Sep 2022 11:35:58 GMT

@JoBHill , you need to ring one of the 0800 numbers , but put +44 in front: +448009566000.

Re: Roaming

XRaySpeX — Mon, 05 Sep 2022 11:51:25 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Roaming

JoBHill — Wed, 07 Sep 2022 13:16:00 GMT

Thanks for the helpful messages. I eventually got the issue sorted using the messaging facility on the website.

Re: Roaming

Leanne_T — Wed, 07 Sep 2022 13:16:59 GMT

Thanks for letting us know @JoBHill

Leanne.

Re: Roaming

XRaySpeX — Wed, 07 Sep 2022 15:12:30 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.