topic I can't send SOME texts. in Mobile Services

I can't send SOME texts.

elliem163 — Thu, 01 Sep 2022 17:28:44 GMT

In the past month I have found 3 numbers I can't send text messages to. All 3 are valid UK mobile numbers and unrelated. I am able to text most other numbers I try.

I have checked the Message center number.

Sending these texts is part of my volunteer work for a charity so I had to borrow my sister's phone to send them. She is on Vodafone and they went through fine.

Re: I can't send SOME texts.

XRaySpeX — Thu, 01 Sep 2022 17:33:15 GMT

What the 1st 6 digits of these nos.?

Re: I can't send SOME texts.

elliem163 — Thu, 01 Sep 2022 17:54:47 GMT

Thank you for responding.

073677

077319

074438

Re: I can't send SOME texts.

James_B — Fri, 02 Sep 2022 06:52:45 GMT

Hi @elliem163,

Welcome to the EE Community. 🙂

Are you able to call the numbers?

What happens when you try to send a text?

James

Re: I can't send SOME texts.

elliem163 — Sat, 03 Sep 2022 13:16:49 GMT

I'm not currently allowed to calll the numbers as we need authorisation from the individuals to call them.

When I send a text it just says 'Not sent. tap to try again'

Re: I can't send SOME texts.

Christopher_G — Sat, 03 Sep 2022 13:55:11 GMT

Hi @elliem163

Is it possible that your number has been added to their block list, even if it was accidental? Is there any way that you can check with them?

Chris

Re: I can't send SOME texts.

elliem163 — Sat, 03 Sep 2022 14:01:00 GMT

I doubt it as I have never contacted them before. I don't know if they might be blocking any number they don't know.

I can try to email them

Thanks

Re: I can't send SOME texts.

Christopher_G — Sat, 03 Sep 2022 14:20:23 GMT

Yes, it would be unlikely if they don't know your number or if you have never called them before, @elliem163

What kind of phone are you using?

Chris

Re: I can't send SOME texts.

elliem163 — Sat, 03 Sep 2022 18:59:35 GMT

realme GT Neo 2 5G

Re: I can't send SOME texts.

elliem163 — Sat, 03 Sep 2022 19:01:17 GMT

Thank you for taking the time to respond btw. I didn't think anyone would

Re: I can't send SOME texts.

XRaySpeX — Sat, 03 Sep 2022 19:16:42 GMT

I find it peculiar that it is saying "Not sent". I would expect it to be sent & then find out there is something wrong at the other end, esp. as SMS are done on a store & forward basis. I presume you can send SMS to any made-up no. & they will be sent before they are discovered to not exist.

Re: I can't send SOME texts.

elliem163 — Sun, 04 Sep 2022 20:55:25 GMT

I have no idea. If it was my phone i'd assume it wouldn't send any SMS.

It's a bit of a mystery

Re: I can't send SOME texts.

bristolian — Sun, 04 Sep 2022 21:01:30 GMT

"not sent" is usually indicative of the outgoing message centre recognising an issue with that number, in the same way as a call would get the Number Unobtainable tone.

Proving the ability to call these numbers would be the next test.

Re: I can't send SOME texts.

elliem163 — Mon, 05 Sep 2022 22:39:48 GMT

I'll pass them back to admin and maybe someone can try them from there.

Thanks for the advice

Re: I can't send SOME texts.

Leanne_T — Tue, 06 Sep 2022 07:03:44 GMT

Let us know how you get on @elliem163

Leanne 🙂

Re: I can't send SOME texts.

elliem163 — Sun, 11 Sep 2022 14:11:47 GMT

I'm now getting a message saying "Phone number formatted incorrectly"

Re: I can't send SOME texts.

Leanne_T — Sun, 11 Sep 2022 14:21:48 GMT

Hi @elliem163

Is this happening with more than one number?

Can anyone else text the same number?

Leanne.