topic Re: i-phone 7+ recently I can't send 50% texts, and friends are not getting through. in Mobile Services

i-phone 7+ recently I can't send 50% texts, and friends are not getting through.

Lee2243 — Tue, 30 Aug 2022 08:18:20 GMT

Since changing my contract my phone is not fit for purpose. Texts not sending, friends complaining that they can't get through to me either by text OR phone. Nothing else has changed. But there is always a problem, what can I do?

Re: i-phone 7+ recently I can't send 50% texts, and friends are not getting through.

Christopher_G — Tue, 30 Aug 2022 10:34:55 GMT

Hi @Lee2243

Welcome to the community.

Which phone did you upgrade from and to? Did you get a new SIM card to use?

Chris

Re: i-phone 7+ recently I can't send 50% texts, and friends are not getting through.

Kirigaya_Kazuto — Tue, 30 Aug 2022 10:41:49 GMT

Have you tried resetting the network settings on your iPhone 7+

If you're having issues with the SIM, try and request a new SIM at either an EE shop or on the app (not an eSIM as the iPhone 7+ does not support that)

@Christopher_G He never said he upgraded his phone to a new one

Re: i-phone 7+ recently I can't send 50% texts, and friends are not getting through.

Lee2243 — Tue, 30 Aug 2022 15:54:08 GMT

I didn’t change my phone, just finished paying for it and went on a cheaper contract.
It has really got worse since then. I can’t rely on it which is a shame.

Lee2243

Re: i-phone 7+ recently I can't send 50% texts, and friends are not getting through.

Leanne_T — Tue, 30 Aug 2022 15:59:31 GMT

Hi @Lee2243

Thanks for coming back to us.

Does this happen in more than one area?

Aare you able to try the SIM card in another phone to see if the same happens?

Speak soon 🙂

Leanne.