topic Re: Network selection in Mobile Services

Network selection

Ross102 — Sat, 27 Aug 2022 10:00:49 GMT

Hi, I am currently in the US and have the add on for using data etc for getting around.

issue I am having is my phone will not select a network to use. I have tried manual selection also but still no luck.

Any ideas on what I need to do? Or any ideas on how to contact EE for support when I am unable to ring??

thanks

Chris_B — Sat, 27 Aug 2022 10:57:16 GMT

@Ross102 Have you activated roaming on your EE account purchasing add ons doesn’t do that.

Ross102 — Sat, 27 Aug 2022 11:36:08 GMT

Thanks Chris, tried that and it has worked.
Appreciate the response!!!!

Sent from my iPhone

Leanne_T — Sat, 27 Aug 2022 13:16:51 GMT

Thanks for letting us know @Ross102

Have a lovely time 🙂

Leanne.

jwhths — Sat, 27 Aug 2022 20:31:30 GMT

Hi, I'm also in the US. I don't seem to be able to navigate to a place to activate roaming. My phone reports "not registered on network"

Thanks

Christopher_G — Sun, 28 Aug 2022 07:02:10 GMT

Hi @jwths

Welcome to the community.

You should be able to activate it in Account Settings > Parental & Data controls.

Chris