topic Getting ahold of EE in Mobile Services

Getting ahold of EE

Hannah212121 — Sun, 28 Aug 2022 13:15:31 GMT

Hi, I desperately need to get ahold of someone at EE, I am in the States at the moment. The live chat function is not working - can someone help?

Re: Getting ahold of EE

Chris_B — Sun, 28 Aug 2022 13:17:44 GMT

@Hannah212121 What the issue maybe someone here can help

Re: Getting ahold of EE

Hannah212121 — Sun, 28 Aug 2022 13:32:19 GMT

Thanks Chris.

I am in the states at the moment and didn’t realise that I needed to get extra add on Data (my previous providers included America in my normal Data plan).

I’ve been doing daily add-ons/weekly add-ons - but the Data is being used so fast. I mainly need it for whats app and map services.

I want to talk to someone at EE to see if there are other options, as I’m away for another month.

Thanks,

Re: Getting ahold of EE

XRaySpeX — Sun, 28 Aug 2022 14:37:17 GMT

@Hannah212121 : As it is not in EU, you may only use your usual UK allowances there if you buy or have already as a Smart Benefit the Roam Abroad Pass for £11.40 / month or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/usa .