https://community.ee.co.uk/t5/Mobile-Services/complaint/m-p/1164635#M17007 <P>hi,</P><P>am in the same boat have spent hours on the phone god knows how many i have spoken to, was told manager callback within 4 working days?&nbsp; 1 week on still waiting - this def is not excellent customer care.&nbsp; Are you still waiting on your callback?</P> Sat, 27 Aug 2022 08:57:40 GMT shandy12 2022-08-27T08:57:40Z https://community.ee.co.uk/t5/Mobile-Services/complaint/m-p/1164634#M17005 <P>i have just had the worse experience with ee mobile - considering was a new customer - complaint a week ago and still not dealt with??? Have called and had pac codes -&nbsp;</P> Sat, 27 Aug 2022 08:53:56 GMT https://community.ee.co.uk/t5/Mobile-Services/complaint/m-p/1164634#M17005 shandy12 2022-08-27T08:53:56Z https://community.ee.co.uk/t5/Mobile-Services/complaint/m-p/1164635#M17007 <P>hi,</P><P>am in the same boat have spent hours on the phone god knows how many i have spoken to, was told manager callback within 4 working days?&nbsp; 1 week on still waiting - this def is not excellent customer care.&nbsp; Are you still waiting on your callback?</P> Sat, 27 Aug 2022 08:57:40 GMT https://community.ee.co.uk/t5/Mobile-Services/complaint/m-p/1164635#M17007 shandy12 2022-08-27T08:57:40Z https://community.ee.co.uk/t5/Mobile-Services/complaint/m-p/1164637#M17006 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3032025">@shandy12</a></P> <P>I'm very sorry to hear this.&nbsp;</P> <P>Depending on the query this sometimes can take time to be resolved, our mobile care team on 150 will be able to provide you an update.&nbsp;</P> <P>Is there anything we could help you with on the community?&nbsp;</P> <P>Leanne.&nbsp;</P> Sat, 27 Aug 2022 09:12:20 GMT https://community.ee.co.uk/t5/Mobile-Services/complaint/m-p/1164637#M17006 Leanne_T 2022-08-27T09:12:20Z