topic Re: Can’t call UK from Spain in Mobile Services

Can’t call UK from Spain

jay_phd — Thu, 25 Aug 2022 17:45:37 GMT

I am unable to call the UK from Spain despite roaming being turned on my iPhone and my account on MyEE stating the roaming is activated. Phone is connected to local provider (Movistar) and showing 3G (data works fine). Never had this issue with EE in the past. Tried turning the phone off and on again and changing MyEE setting off roaming and back on again, but still no luck.

Re: Can’t call UK from Spain

XRaySpeX — Thu, 25 Aug 2022 18:48:11 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Can’t call UK from Spain

Chris_B — Thu, 25 Aug 2022 18:58:38 GMT

@jay_phd Have you enable call abroad and make premium rate call ? This also also within the roaming settings on the my EE app. Also on your iPhone within Settings>Phone is dial assist turned on ? If it’s not you need to make sure you are dialling 44 at the start of the number you are calling and not 0

Re: Can’t call UK from Spain

jay_phd — Thu, 25 Aug 2022 20:42:46 GMT

I had to enable the setting “allow overseas calls from the UK” (despite not being in the UK but this seems to have resolved it. Perhaps the setting should read “allow overseas calls.” Hope this help others.. 👍🏻

Re: Can’t call UK from Spain

Leanne_T — Fri, 26 Aug 2022 06:15:01 GMT

Thanks for sharing @jay_phd

Have a lovely time 🙂

Leanne.