topic Re: Transfer from BT mobile to EE in Mobile Services

Transfer from BT mobile to EE

podojan — Thu, 25 Aug 2022 13:43:00 GMT

I have had to move from BT mobile to EE as BT no longer provide a mobile service. It would appear that I am now in a contract of 24mths and the mthly charge is £10 reduced to £6 with a discount. My query is will this discount last for the duration of the 24mth contract?

Re: Transfer from BT mobile to EE

Schockwave — Thu, 25 Aug 2022 13:45:45 GMT

Hello @podojan ,

Welcome to the community,

Yes and it should say so in your contract.

Re: Transfer from BT mobile to EE

Northerner — Thu, 25 Aug 2022 13:45:53 GMT

Hi @podojan

If you log into your account it will say how long it lasts.

Thanks

Re: Transfer from BT mobile to EE

XRaySpeX — Thu, 25 Aug 2022 13:49:11 GMT

Why? BT still provide mobile services. I can order a mobile from BT right now.

Re: Transfer from BT mobile to EE

podojan — Thu, 25 Aug 2022 14:29:08 GMT

Thanks, I have checked my contract and it says £10 due monthly for 24mths.
If I then click on Bills it states I owe £6 to start off the account and underneath is monthly charges tab and this says
- mthly charges £6,
- Plan SIM 10GB £10 24m 5G T
- Discounts and Credits £4.00 discount
What do you reckon?!

Re: Transfer from BT mobile to EE

Schockwave — Thu, 25 Aug 2022 14:51:17 GMT

@podojan , have you set up direct debit with EE? If so they EE will take the money when your billing date is due. I see it that you will get the discount every month, but if you are worried at all, then ring accounts and see what they have to say.

Re: Transfer from BT mobile to EE

podojan — Thu, 25 Aug 2022 14:56:08 GMT

Thanks for this, I have not parted with any money yet....I have till 31st to get it sorted! I will try accounts which should be interesting!

Re: Transfer from BT mobile to EE

Schockwave — Thu, 25 Aug 2022 14:59:50 GMT

@podojan , you are welcome, glad we could help, EE can be busy, so I would have thought the best time to ring customer service is in the morning, if it is busy, but if they have your bank account details, I would have thought they would take the money automatically on your billing date.

Re: Transfer from BT mobile to EE

podojan — Thu, 25 Aug 2022 15:25:08 GMT

I used the messaging system and the reply is that the reduction is just for this mth and then up to the £10 mth. I will look elsewhere but thanks for getting me in the right direction for the info
Many thanks

Re: Transfer from BT mobile to EE

garetc — Thu, 25 Aug 2022 15:39:29 GMT

They're actively trying to get people to move over toEE but weirdly they've not close BT Mobile to new customers and are still signing up users to 24 month contracts.

Re: Transfer from BT mobile to EE

XRaySpeX — Thu, 25 Aug 2022 16:05:23 GMT

Yes, it's a matter of try to persuade but not compel.