topic Unable to make or receive calls in Mobile Services

Unable to make or receive calls

iara — Mon, 22 Aug 2022 15:38:08 GMT

I can’t make or receive phone calls. Even when I try to call 150 my mobile phone doesn’t complete the call.
Bill have been paid.

Re: Unable to make or receive calls

Chris_B — Mon, 22 Aug 2022 17:10:21 GMT

@iara Any call even to EE customer services is still a phone call. Was you late with your bill payment? If you was and that bill is now paid you have to allow up to 24h before you’ll get a working signal again.

Re: Unable to make or receive calls

Christopher_G — Mon, 22 Aug 2022 17:21:53 GMT

Hi @iara

Further to @Chris_B's questions, have you tried restarting your device?

Chris

Re: Unable to make or receive calls

iara — Mon, 22 Aug 2022 17:26:08 GMT

As I said bills have been paid on time. Yes, I have restarted the device
twice. Nothing.
An ee doesn’t reply to my Twitter message or my chat request for assistance.
Very disappointing.

Re: Unable to make or receive calls

Christopher_G — Mon, 22 Aug 2022 17:30:40 GMT

The Twitter team will reply when they get to your message, @iara.

What happens when you use chat though? That's supposed to be instant. Could you try on a different device?

Chris

Re: Unable to make or receive calls

Unclealbert — Wed, 01 Feb 2023 18:54:44 GMT

My wife cannot make or receive calls. There are 3 mobiles on the account and the other phones can make and receive calls. We have just started a new contract from today

Re: Unable to make or receive calls

Katie_B — Thu, 02 Feb 2023 08:00:45 GMT

Hello @Unclealbert.

Welcome to the community.

Is your wife's number the contract that has just began?

If yes, was this an upgrade?

Is an error message presented?

Katie