topic Re: Mobile Not receiving calls or texts in Mobile Services

Mobile Not receiving calls or texts

alexc3 — Sun, 21 Aug 2022 16:10:47 GMT

My Mobile phone recently stopped being able to receive texts or calls. Can anyone help me with this? I was going to ask the support chat on this site but it doesn't seem to be working, it says "We're open 8am to 10.30pm every day." but they don't seem to be there even though it's 5pm right now.

Thanks

Re: Mobile Not receiving calls or texts

XRaySpeX — Sun, 21 Aug 2022 16:56:15 GMT

Where are you?

Re: Mobile Not receiving calls or texts

Schockwave — Sun, 21 Aug 2022 17:09:00 GMT

Hello @alexc3 ,

Welcome to the community,

If you are on contract with EE, live chat is available when someone is not dealing with calls, so you may have to wait for someone to be available. Have you tried rebooting your phone? That can sometimes help. Have you checked whether there is a problem where you are, are you able to make calls and send texts?

If you are abroad, did you make sure that roaming, call abroad and premium calls are enabled? This will only be possible if you are on contract, otherwise you need to make sure you have enough credit if abroad and on pay as you go.

Re: Mobile Not receiving calls or texts

alexc3 — Wed, 24 Aug 2022 18:14:26 GMT

I'm on pay as you go and I have credit on the phone, I've rebooted and reset the phone, I've tried turning flight mode on and off, I'm not abroad, I'm getting two to three bars of signal but I still can't receive any calls or texts. Also I've had EE do a network status check for my area and they say everything is fine.

Re: Mobile Not receiving calls or texts

James_B — Thu, 25 Aug 2022 06:50:43 GMT

Hi @alexc3,

Can you make calls?

Could your account be in hibernation?

James

Re: Mobile Not receiving calls or texts

XRaySpeX — Thu, 25 Aug 2022 11:34:19 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.